Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Pokie Mate Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Pokie Mate Casino operates under licences issued by the Tobique First Nation and the Kahnawake Gaming Commission, with KYC identity verification required before withdrawals are processed.

1. General terms and eligibility

These terms apply to your use of the Pokie Mate Casino website, account services, games, promotions and related features. They should be read with any other information presented on the website, including the Privacy Policy, Responsible Gambling information, payment instructions and promotion-specific terms. If there is an inconsistency between these terms and rules for a particular promotion or game, the more specific rules will generally apply to that promotion or game.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. It is your responsibility to check the laws that apply to you before accessing the website. Pokie Mate Casino does not invite or permit participation where online gambling is unlawful or restricted. Access to the website may be blocked, limited or withdrawn for users in certain locations.

You may only create and use one personal account unless otherwise authorised. An account must be registered in your own name, and the information you provide must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account or transfer your account to someone else.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify the relevant support team as soon as possible if you believe your account has been accessed without permission, your password has been compromised or any account information is incorrect. You should use a strong password and take reasonable steps to protect the device and internet connection used to access your account.

You must be the person named on the account and use your own payment method.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, games, security systems or other users.
You must not use software, devices or methods intended to manipulate game results or website functions.
You must follow the instructions and rules shown for each game, promotion and account feature.

2. Accounts, verification and transactions

Pokie Mate Casino may carry out identity, age, location and payment checks before or after an account is opened. You may be asked to provide documents or other information to confirm your identity, source of funds, ownership of a payment method or eligibility to use the services. Requests should be answered accurately and within the requested timeframe. Until checks are completed, access to some services may be restricted and transactions may be delayed or declined.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the available games and services, not for transferring funds to another person or account. Payment providers may apply their own terms, fees, processing rules or security checks. Pokie Mate Casino is not responsible for matters controlled by a third-party payment provider.

You should only deposit money that you can afford to lose. Gambling is not a way to make guaranteed income, solve financial problems or recover previous losses. Before depositing, consider setting a personal budget and using any available account controls, such as deposit limits, time reminders, breaks or self-exclusion tools.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any lawful requirements. Funds may be returned through an appropriate payment method and may not always be sent in the exact manner requested. A transaction may be refused, reversed, held or reviewed where there is a security concern, a legal requirement, suspected misuse or an unresolved account issue.

You must not use chargebacks, payment reversals or other mechanisms to avoid a legitimate payment obligation. If a payment is reversed or disputed without a valid reason, the account may be reviewed and access may be restricted. Any balance shown in an account is not a guarantee that funds are immediately available for withdrawal, particularly where verification or transaction checks remain outstanding.

3. Games, promotions and responsible use

Games are provided for entertainment and are subject to their displayed rules. Outcomes are determined by the relevant game system and, where applicable, randomised game technology. You accept that game results are final, subject to the correction of a clear technical error, malfunction or other issue identified through a proper review. If a game is interrupted, the result may be settled in accordance with the game rules and available records.

Promotions, bonuses, rewards and promotional campaigns may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, payment rules and other limitations. Those conditions will be displayed with the relevant offer. You should review them before accepting or using a promotion. Unless the specific promotion rules say otherwise, Pokie Mate Casino may withdraw, change or end a promotion where this is reasonably necessary, including to address misuse, technical issues or legal requirements.

Promotions must be used fairly and for their intended purpose. Multiple accounts, coordinated activity, automated play, exploitation of errors and other attempts to obtain an unfair advantage are not permitted. Where misuse is suspected, promotional benefits may be cancelled and related activity may be reviewed. Any action will be considered alongside applicable law, account records and the specific promotion terms.

Responsible gambling

Gambling should remain a leisure activity. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to recover losses. Take regular breaks and keep track of the time and money you spend. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support.

Set a spending and time budget before you start.
Never borrow money or use essential household funds to gamble.
Do not chase losses or increase stakes to try to change an outcome.
Use available limits, breaks or self-exclusion options if you need help controlling your play.
Seek assistance from an appropriate professional or gambling support service if you are concerned about your gambling.

4. Privacy, suspension and general legal terms

Personal information is handled in accordance with the Pokie Mate Casino Privacy Policy and applicable privacy obligations. Information may be collected and used to provide services, maintain accounts, process transactions, verify identity and age, prevent fraud, meet legal requirements and improve the website. By using the services, you acknowledge that necessary information may be shared with service providers, payment partners, verification providers or authorities where permitted or required.

Pokie Mate Casino may suspend, restrict or close an account where there is a suspected breach of these terms, inaccurate information, security concern, payment issue, unlawful activity, responsible gambling concern or requirement to comply with law. An account may also be closed at the user's request, subject to any outstanding checks or obligations. Where appropriate, you may be informed of the reason for a restriction, although information may be withheld where disclosure could affect security, an investigation or a legal obligation.

You must not use the website in a way that damages its availability, security or reputation. The website and its content may occasionally be unavailable because of maintenance, technical problems, communication failures or events outside reasonable control. Pokie Mate Casino will take reasonable steps to maintain the services, but uninterrupted availability cannot be guaranteed. You are responsible for your device, software, internet connection and any charges imposed by your network provider.

Nothing in these terms is intended to exclude, restrict or change a right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law. Subject to those rights, the website and services are provided according to the information available at the time, and liability may be limited to the extent permitted by law.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating practices. The current version will apply when you use the website after an update is published. If a change is important, notice may be provided through an appropriate website or account message. If you do not accept an updated term, you should stop using the services and contact the relevant support channel through the website.

If you have a question about these terms, your account or responsible gambling tools, use the contact or support options displayed on the Pokie Mate Casino website. These terms are intended to be read fairly and transparently. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.