Contact Pokie Mate Casino

Need help with Pokie Mate Casino? Email our support team at support@pokiematecasino.wtf and explain what you need assistance with. Providing clear information in your first message can help the team review your request and respond more efficiently.

Pokie Mate Casino operates under licences issued by the Tobique First Nation and the Kahnawake Gaming Commission, with KYC identity verification required before withdrawals are processed.

How to get in touch

For assistance, send an email to support@pokiematecasino.wtf. The support team can help with general questions and guide you to the appropriate information. Replies are usually provided within 24 hours, although response times may vary depending on the nature and volume of requests.

To help support understand your request faster, include the following where relevant:

The email address or username connected to your account
A short, clear description of the issue or question
Relevant dates, transaction references or other useful details
Screenshots if they help show a technical problem or error

Please do not include your password or other unnecessary sensitive information in an email. If your question concerns account security, explain the situation clearly so the support team can provide appropriate guidance.

What we can help with

You can contact support about common account and gaming matters, including:

Account access, account details and verification questions
Deposits, withdrawals and payment-related concerns
Bonus terms and general promotion questions
Website, game or other technical problems
Responsible gambling information, account limits or requests to take a break

When contacting us about responsible gambling, please say so clearly in your message. The support team can explain the available options and provide information intended to help you stay in control of your gambling. If you are experiencing an urgent personal safety issue, contact appropriate local emergency or support services.