Privacy Policy | Pokie Mate Casino

Information we may collect

The information collected depends on how you use Pokie Mate Casino and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website. We only seek information that is reasonably relevant to operating an online casino service, supporting players, meeting legal obligations and protecting the website.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also record information about your communications with us, including questions, complaints, requests and support interactions.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include identity documents, proof of address or other information needed for verification and anti-fraud checks. Verification information is handled carefully and may be reviewed using internal processes or trusted service providers.

Payment and transaction information

We may receive records relating to deposits, withdrawals, bets, winnings, account balances and other transactions. Depending on the payment method, payment providers may process card, bank or wallet details. We may not receive or store every part of your payment information, but we may keep transaction references, payment status, amounts, dates and related records needed to provide the service and maintain accurate accounts.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, access times and general interaction information. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.

How we use information

Personal information may be used for the following purposes. The specific information used depends on the service, your account status and the reason for collection.

To create, operate and administer your player account.
To provide casino features, process transactions and maintain accurate account records.
To confirm your identity, age and eligibility to use the services.
To carry out security, anti-fraud, anti-money-laundering and responsible gaming checks.
To respond to enquiries, provide customer support and investigate complaints or disputes.
To communicate with you about your account, service updates, security matters and important changes.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To improve website performance, usability, content and service reliability.
To detect, prevent and investigate suspicious, unlawful or abusive activity.
To meet legal, regulatory, tax, accounting and record-keeping obligations.
To establish, exercise or defend legal rights and manage business risks.

We may combine information from different sources where this is necessary for these purposes. For example, account information, transaction records and technical data may be considered together when protecting an account or investigating unusual activity. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

You may receive promotional messages only where permitted. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us. Service and security messages may still be sent when they are necessary to administer your account or provide important information.

Sharing, security and retention

We may share relevant information with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, hosting, technology, customer support, communications, analytics, security and professional services. They should only use information for authorised purposes and in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed where necessary to meet a legal or regulatory requirement, respond to a valid request, protect players or the public, investigate suspected fraud or other unlawful activity, or protect our rights and property. If the business or its assets are reorganised, transferred or sold, information may be disclosed as reasonably required for that process, subject to appropriate safeguards.

Keeping information secure

We use reasonable technical, organisational and administrative measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need information for an approved purpose. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. They may help remember settings, keep parts of the website working, support account security, measure performance and understand general website use. Some cookies may be provided by service partners. You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect website features or prevent some services from working as intended.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to appropriate identity checks and may have lawful exceptions, including where information must be retained or disclosure could affect security, fraud prevention or the rights of another person.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to receive marketing communications at any time.
Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your data rights, make a privacy request or ask a question about this policy, contact support@pokiematecasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for additional information to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to valid requests within a reasonable timeframe. The time required may depend on the complexity of the request, the amount of information involved and any checks that need to be completed. If we cannot fulfil a request in full, we will generally explain the reason, subject to legal and security restrictions.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website. Where a change is significant, we may provide additional notice through the website, your account or another suitable communication channel. You should review this page periodically to stay informed about how information is handled.